Due to the current abnormally high temperatures across the region, we are experiencing a higher than normal volume of calls related to A/C systems.
INFORMATION THAT WILL HELP YOU:
- If you are experiencing your A/C running continuously and not keeping up with the temperature you have set, that could be normal operation of the unit under the circumstances. It is not unusual for A/C systems to only drop an average of 20 degrees cooler inside the home than outside in the extreme heat.
- For example, if it is 95 degrees outside and you set you A/C unit to 70, the unit will likely not be able to reach this level in the home and will be extremely taxed and result in possible break down.
- Lower your unit temperature slowly to avoid over working your system. Leave the temperature a bit higher during the day like 78 degrees and as the later evening approaches, begin to lower a few degrees at a time.
- Most A/C systems are designed around an average Summer temperature of 91.
TROUBLESHOOTING TIPS:
- If the air is blowing but is warm, and the temperature inside is MORE than 20 degrees below the outside temperatures, look to see if the outside condensing unit is running. If the fan is not running, try resetting the breaker.
- Please make sure your filters are clean - this is the key thing you can do to assist the system in cooling better for you. Dirty filters is the fastest way to overwork your unit and cause significant damage and will keep the unit from cooling effectively.
- If the unit outside or inside ices up, the A/C must be turned off in order to thaw before a repair can be made which can take upwards of 12 hours to accomplish. There is absolutely nothing that can be done to make a repair until it is thawed.
- If the unit is making a screeching or rattling noise, it will also need to be turned off until a repair can be made.
There is never a way to know when or if a machine will break down, so if that happens we truly appreciate your understanding while our hard-working vendors work through this heat wave.
Do you have a maintenance request? You can submit your request online through your tenant portal. Visit http://www.parkavenuecharlotte.com/tenant-portal
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