Frequently Asked Questions for Tenants | Park Avenue Properties Charlotte

Tenant

How can I pay rent online?

You can pay rent online through your tenant portal. Click here to be directed to the portal login page.

How do I request a portal password or change my portal password?

You can request a portal password from the portal log in screen or call our office at (888) 372-7528 during business hours and a Support Team Member can assist with your request. When you request a password, an automated email with a system generated password and link to log in to your portal will be sent to the email address Park Avenue Properties has on file. The system generated password is case sensitive and should be typed exactly as shown in the automated email. If you have tried to log in multiple times from the same browser and are unable to access your portal, you may need to clear your browser’s history/cache before attempting to log in again.
To change your portal password: From the My Account page, click the Change Email and Password link that appears on the right side of the screen in the My Contact Information section. Make appropriate changes and click Save when done.

How can I make a maintenance request?

How do I set up my utilities?

The Utilities page on this site will provide you with links and contact information for county utility providers. Unless specified in your lease agreement, utilities at your rental property should be transferred into your name on the start date of your lease term.

Am I required to have Renters Insurance?

Tenants are not required but are strongly encouraged to obtain Renters Insurance to protect their household goods. Your decision, yes or no, does not impact our Firm or the homeowner / landlord. So, although Renters Insurance is recommended, it is not enforced or tracked by Park Avenue Properties.

I’m moving out before the end of my lease. Do I still have to pay rent?

You are bound to your lease term as stated in your Lease Agreement. If you vacate before the end of your lease term, you still have an obligation to pay rent as per your lease agreement.

How can I renew my lease?

Visit the Renew Lease / Give Notice page to log in to your portal and submit your request to renew in writing.

I am not renewing my lease. How do I submit a notice to vacate?

Visit the Renew Lease / Give Notice page to log in to your portal and submit your request to renew in writing. Your notice to vacate MUST be submitted in writing.

What is the procedure for vacating my property?

Begin by submitting your notice to vacate. Your property manager will then contact you to begin the move out process.

How do I get my security deposit back?

If you stay for the entire lease term and you have paid all rent due, the landlord may deduct from your security deposit only the actual cost of repairing any damage which you have done to the property. Within 30 days after the termination of your tenancy, Park Avenue Properties must send you either a full refund of your deposit or a written itemized accounting of any deductions along with any remaining refund amount. If the full amount of damage cannot be determined within 30 days, our firm may send you a written interim accounting of deductions claimed, followed by a final accounting no later than 60 days following the end of the tenancy. It is important to provide us a correct forwarding address.

The property I am renting has gone into foreclosure. What are my rights as a tenant?

From the North Carolina Real Estate Commission, “Tenants residing in a property containing less than 15 rental units, which is being sold in a foreclosure proceeding, may terminate the lease and move out without penalty or breach of the lease. However, the tenant must set the termination date at least 10 days or more after the date of the formal notice of sale from the Superior Court. Not all individuals who are renting a home want to move out immediately after the foreclosure sale. Since 2009, a federal law allows some leases to survive a foreclosure. In these cases, a tenant has the option to stay until the end of the lease. However, in cases where the tenant is renting month-to-month or the buyer of the foreclosed property intends to live in the property instead of buying it as an investment or rental property, the law allows the buyer to terminate the remaining lease term, but only after giving the tenant a 90-day notice to vacate the home.”